Shipping & Delivery Policy
Global shipping for research compounds with discreet packaging and tracking
Global Shipping Network
Worldwide Shipping from USA & EU Warehouses
We operate a dual-warehouse system to provide efficient shipping to researchers worldwide:
Research Compliance Note
All shipments comply with international regulations for research chemicals. We select the most appropriate warehouse based on your location, customs considerations, and delivery speed to ensure compliance and efficiency.
Currency Options: Clients can shop in USD ($) or EUR (€) using the currency selector (floating icon) on our website. Prices automatically convert based on current exchange rates.
Shipping Options & Pricing
Choose Your Shipping Method
We offer two shipping options to meet different research timelines and budget requirements:
FREE for all orders over $200
Priority processing and fastest available carrier
Economical option for non-urgent research needs
Reliable carriers with full tracking
Automatic upgrade to Express shipping
No additional charge at checkout
Shipping Processing Timeline
| Order Stage | Processing Time | Actions Required |
|---|---|---|
| Order Placement | Immediate | Order confirmation email sent |
| Payment Verification | 1-24 hours | Complete payment as instructed |
| Order Processing | Same day (if before cutoff) | None - we handle everything |
| Dispatch | Immediate after payment confirmation | Tracking information emailed |
Processing Time: All orders are dispatched immediately after payment confirmation. Orders placed before 2:00 PM local warehouse time are typically processed same day.
Discreet Shipping & Packaging
Professional, Discreet Packaging
All orders are shipped with professional, discreet packaging designed for research materials:
Plain, Unmarked Packaging
No company names, logos, or product information visible externally. Generic shipping labels with neutral return addresses.
Secure Sealing & Protection
Multiple layers of protective packaging to prevent leaks, odors, or damage. Temperature-stable materials when required.
Neutral Documentation
Shipping documents labeled generically (e.g., "Research Materials" or "Laboratory Supplies"). Internal documentation for research compliance.
Research Compliance: While external packaging is discreet, internal documentation provides all necessary information for customs clearance and research verification where required by regulations.
Our Delivery Guarantee
98% Successful Delivery Rate - We maintain an exceptional delivery success rate through careful packaging, reliable carriers, and comprehensive tracking.
Tracking & Order Monitoring
Real-Time Tracking Information
We provide comprehensive tracking for all shipments to keep you informed throughout the delivery process:
Tracking Email
Once your order is registered with the shipping carrier, you will receive an email with tracking information and a link to monitor your shipment.
Track Order Page
Use the "Track Order" page on our website by entering your order number and email address for real-time updates.
Delivery Notifications
Many carriers provide additional notifications for delivery attempts, customs clearance, or final delivery.
Important: Accurate Shipping Information Required
To ensure successful delivery, please provide accurate and complete shipping information at checkout:
- Full name (matching government ID if required for customs)
- Complete street address (including apartment/suite numbers)
- City, state/province, and postal code
- Country and valid phone number (for carrier contact if needed)
- Institutional address if shipping to research facility
Incorrect or incomplete shipping information may cause delays, additional fees, or failed deliveries. We are not responsible for delays caused by incorrect information provided by the customer.
Customs & International Regulations
International Shipping Considerations
When shipping internationally, researchers should be aware of customs regulations in their country:
Research Compliance Responsibility
Important: Researchers must ensure they have appropriate authorization, permits, or licenses to import research chemicals into their country. Psychedelics Lab provides compounds for legitimate research purposes, but ultimate compliance with local regulations is the researcher's responsibility.
We recommend researching your country's import regulations for research chemicals before ordering to avoid customs issues or delays.
Customs Seizure: While rare, customs authorities may seize shipments if they determine non-compliance with local regulations. In such cases, we work with researchers on a case-by-case basis, but cannot guarantee refunds for customs seizures as these decisions are beyond our control.
Delivery Issues & Support
Addressing Delivery Concerns
If you experience any issues with delivery, our support team is ready to help:
Check Tracking First
Review the tracking information for current status, delivery attempts, or customs updates.
Contact Support Immediately
If tracking shows issues, contact our support team via email or live chat with your order number and specific concerns.
We Investigate & Resolve
Our team will contact the carrier, investigate the issue, and work toward resolution, which may include reshipment or refund per our policies.
Common Delivery Scenarios & Responses
Scenario 1: Tracking shows "Delivered" but you haven't received the package
- Check with neighbors or building management
- Look for delivery notices or alternative delivery locations
- Contact local post office or carrier facility
- If still not found after 48 hours, contact our support team
Scenario 2: Package is delayed beyond expected delivery window
- Check tracking for customs hold or weather delays
- Allow 3-5 additional business days for international shipments
- If delay exceeds 10 business days, contact our support team
Scenario 3: Package shows delivery exception or return to sender
- Contact our support team immediately
- We will attempt to intercept or redirect if possible
- If returned, we will reship (additional shipping fees may apply)
Shipping Questions or Concerns?
Our support team is available to assist with shipping inquiries, tracking issues, delivery concerns, or international shipping questions. We're committed to ensuring your research materials arrive safely and on time.
Contact Shipping SupportEmail: Contact@psychedelics-lab.com
Live Chat: Available on our website (floating icon)
Response Time: 0-5 minutes for email, instantly for live chat
Carrier Liaison: Our team works directly with shipping carriers to resolve issues
Last Updated: January 2024
This Shipping & Delivery Policy is effective as of the date above. Shipping methods, carriers, and rates are subject to change based on carrier updates, regulatory changes, or service improvements. Significant changes will be communicated through our website.
© 2024 Psychedelics Lab. All rights reserved. We continuously monitor and improve our shipping processes to better serve the research community.