Frequently Asked Questions

All materials supplied by Psychedelics Lab are exclusively for scientific and analytical research purposes. Our compounds are intended for non-human, non-clinical research use only in laboratory settings by qualified institutions and researchers.

Important: Our products are NOT for human consumption, medical treatment, diagnostic use, or recreational purposes. Purchasers must verify compliance with all applicable regulations in their jurisdiction.

We provide high-purity compounds that undergo rigorous testing and quality control procedures. All materials are manufactured in controlled laboratory environments and subject to documented verification procedures to ensure they meet research-grade standards.

Specific purity information is available in the product documentation and certificates of analysis provided with each shipment to qualified research clients.

We exclusively serve universities, laboratories, and qualified research institutions engaged in legitimate scientific research. All purchasers must:

• Be 18 years of age or older
• Verify their institutional affiliation or research credentials
• Confirm that products will be used exclusively for lawful research purposes
• Comply with all applicable local, national, and international regulations

Yes, we provide comprehensive documentation for all research compounds, including certificates of analysis (CoA) with detailed information about purity, testing methods, and quality verification. This documentation is essential for research validation and regulatory compliance.

Educational resources on compound handling, safety protocols, and research applications are also available to support your scientific work.

Orders can be placed through our website shopping system. The process is as follows:

1. Browse our selection of research compounds
2. Add items to your cart
3. Proceed to checkout and provide necessary information
4. Review your order and select shipping method
5. Contact our team via email for manual payment instructions (as listed at checkout)

All orders are dispatched immediately after payment confirmation.

We offer multiple manual payment options for secure transactions. After placing your order, you will need to contact our team via email for specific payment instructions. This process helps ensure compliance and security for research transactions.

Our support team will provide detailed instructions for completing your payment once your order is placed.

Orders can be canceled before dispatch by contacting our support team via email or live chat. Once an order has been shipped, it cannot be canceled due to the nature of our products and compliance requirements.

For modifications to unshipped orders, please contact us as soon as possible. Our team will do their best to accommodate changes if the order hasn't entered the shipping process.

We accept payments in both US Dollars (USD) and Euros (EUR). Our website includes a currency selector (floating icon) that allows you to shop in your preferred currency. Prices will automatically convert based on current exchange rates.

This flexibility supports our global research clients and simplifies transactions for institutions in different regions.

We ship worldwide from our USA and EU warehouses to support international research collaborations. Shipping options include:

• Express Shipping: 1-2 business days - $10 flat fee (free for orders over $200)
• Standard Shipping: 2-5 business days - $5 flat fee

Delivery times may vary slightly due to customs inspections, local postal delays, or high seasonal demand. We maintain a 98% successful delivery rate with live tracking provided for all shipments.

All orders are shipped in plain, unmarked packaging with no product names, logos, or company information visible externally. Products are securely sealed to prevent leaks, odors, or damage during transit.

We provide live tracking information by email once your order is registered with the shipping carrier, allowing you to monitor your shipment every step of the way while maintaining privacy and discretion for research shipments.

We maintain a 98% successful delivery rate through careful packaging, reliable carriers, and comprehensive tracking. For the rare cases where delivery issues occur, we offer a 100% money-back guarantee if your order is not delivered.

If tracking shows delivery issues, please contact our support team immediately. We will investigate and either reship your order or provide a full refund, depending on the circumstances.

Live tracking information is provided by email once your order is registered with the shipping carrier. You can also use the "Track Order" page on our website by entering your order number and email address.

If you're having trouble tracking your shipment or have concerns about delivery, our support team is available via email or live chat to assist with any delivery issues.

Yes, Psychedelics Lab operates with a strict commitment to regulatory compliance. All materials are distributed in accordance with applicable local, national, and international regulations governing controlled and research-grade substances.

Our operations are designed to align with evolving scientific standards and legal frameworks. We maintain comprehensive documentation and follow ethical, responsible practices at every stage of our work.

Our policies are designed to ensure fair resolution while maintaining compliance and safety standards:

• Non-Delivery Guarantee: 100% money-back if your order is not delivered
• Damaged or Incorrect Products: Notify us within 48 hours of receipt for replacement or refund
• Partial Refunds: Considered for missing items, damaged products, or order discrepancies
• Research Compliance: Returns are generally not accepted due to the nature of research chemicals and safety regulations

Our support team reviews each case individually to ensure fair resolution while maintaining compliance.

We adhere to strict safety protocols at every stage:

• Manufacturing and handling in controlled laboratory environments
• Documented quality control and verification procedures
• Secure, discreet packaging designed to prevent leaks or damage
• Comprehensive documentation including safety data sheets
• Educational resources on safe handling for research environments

We maintain a safety-first, ethics-driven approach to all aspects of our operations to support responsible psychedelic science.

While we take every precaution to ensure compliance with international shipping regulations, customs decisions are beyond our control. In the rare event of customs seizure:

1. Contact our support team immediately with any notifications you've received
2. We will provide documentation to verify the research purpose of the materials
3. If the shipment cannot be released, we will work with you on a case-by-case basis to find an appropriate solution, which may include reshipment or refund depending on the circumstances

We recommend researchers familiarize themselves with their country's import regulations for research chemicals before ordering.