Contact Us
Get in touch with our dedicated support team. We're here to assist with your research chemical inquiries, orders, and technical questions. 5+ years serving the research community.
Get In Touch
Email Support
For all inquiries including order questions, technical support, and general information. Our primary communication channel.
Contact@psychedelics-lab.comOrder Support
Specific questions about order status, payment processing, shipping updates, and delivery information.
Contact@psychedelics-lab.comTechnical Support
Questions about product specifications, chemical properties, research applications, and technical data.
Contact@psychedelics-lab.comGeneral Inquiries
For partnership opportunities, wholesale inquiries, or any other general questions about our services.
Contact@psychedelics-lab.comPayment Methods
We offer multiple secure payment options to accommodate researchers worldwide. All payments are processed manually for enhanced security.
Global Payments
US Payments
Europe Payments
Canada Payments
Crypto Discount
All cryptocurrency payments receive a 10% discount applied at checkout
Payment Process: After placing an order, you'll receive confirmation with instructions to contact our team with your order number and preferred payment method for manual processing.
How We Can Help
Our experienced support team specializes in assisting researchers with various aspects of their work. Here are the key areas we can help with:
Order Status & Tracking
Real-time order updates, tracking information, and delivery status. 3-day US/EU shipping, 5-day worldwide.
Payment Processing
Assistance with manual payment instructions, cryptocurrency payments (10% off), and transaction verification.
Shipping & Delivery
Information about shipping methods, delivery times, customs clearance, and discreet packaging. Free shipping over $200.
Product Information
Detailed specifications, over 98% purity data, handling guidelines, and research applications.
Store Credit & Issues
Assistance with order issues, lost packages (reship with proof), and store credit applications.
International Orders
Support for global researchers including customs documentation and international shipping from US/Netherlands.
Support Hours
Business & Support Hours
Email responses typically within 10 minutes during peak hours. Slightly longer during weekends.
Frequently Asked Questions
Quick answers to common questions about contacting our support team and getting assistance.
How does the payment process work?
After placing an order, you'll receive a confirmation email with instructions to contact our team with your order number and preferred payment method. We'll then provide specific payment details for manual processing.
What is your shipping time and cost?
We guarantee 3 business days for US & Europe, 5 days worldwide. Free shipping on orders over $200 with $100 minimum order requirement. All packages are shipped discreetly from our US or Netherlands warehouses.
What is your average response time?
We pride ourselves on rapid response times. Most emails receive a response within 10 minutes during business hours. Even during peak times, we strive to respond within 30 minutes.
Do you offer multi-lingual support?
Yes, our fully multi-lingual website and support team can assist in multiple languages. Please indicate your preferred language in your email for appropriate routing.
What if my order is lost or doesn't arrive?
In case of lost orders, we will send out another package once proof is provided. We mostly award store credit rather than refunds. Contact us immediately if your order doesn't arrive within the guaranteed timeframe.
Important Notice
For urgent order issues or time-sensitive inquiries, please include "URGENT" in your email subject line. This helps us prioritize critical requests and ensure timely resolution.
Legal & Compliance
All communications are handled with strict confidentiality and security. We do not discuss human consumption, recreational use, or any applications outside of legitimate research purposes. By contacting us, you acknowledge that our products are for research use only in controlled laboratory environments.
It is the responsibility of the client to verify if a product is legal in their jurisdiction. We follow standard practices for research chemicals in both European and US markets. For detailed legal information, please review our Legal Disclaimer and Terms & Conditions.