Refund & Returns Policy
Our commitment to fair, transparent handling of every order issue. We don't accept returns — but our replacement and refund guarantees ensure you're always protected.
Our Guarantees at a Glance
Three core protections that cover every order placed with Psychedelics Lab.
Delivery Guarantee
If your order doesn't arrive for reasons related to us, you're entitled to a free re-shipment or a 100% refund. No questions asked, no runarounds.
48-Hour Resolution
Damaged or incorrect items reported within 48 hours of delivery with photo evidence are replaced or refunded immediately. Fast, fair, and personal handling.
No Returns Policy
To maintain absolute quality and research integrity, we do not accept returns. Instead, our replacement and refund guarantees protect you without compromise.
Why We Don't Accept Returns
Psychedelics Lab maintains a strict no-returns policy. This isn't about being inflexible — it's about protecting the integrity of every product that leaves our facility. Once a research compound has been shipped and received, we cannot verify that it has been stored, handled, or maintained under the controlled conditions required for research-grade materials.
Accepting returns would introduce risk to our supply chain and compromise the quality standards that our research community depends on. Every researcher who orders from us deserves to receive only fresh, verified, untampered materials — and our no-returns policy is a critical part of that commitment.
Important: We cannot restock, resell, or redistribute any product that has left our controlled storage environment. This policy is non-negotiable and exists to protect every researcher in our community. However, this does not mean you're left unprotected — see our replacement and refund coverage below.
What Is Covered vs. What Is Not
Understanding exactly what our policies cover helps set clear expectations. Here's a transparent breakdown:
Covered by Our Guarantee
- Orders lost in transit (carrier error)
- Orders not delivered due to our error
- Damaged products upon arrival
- Incorrect items shipped
- Missing items from an order
- Quality issues attributable to us
Not Covered
- Change of mind after ordering
- Incorrect shipping address provided
- Orders seized due to local restrictions
- Product used or opened after delivery
- Reports made beyond 48 hours
- Refusal to accept delivery
Local Regulations: Researchers are responsible for ensuring that the products they order comply with all applicable laws and regulations in their jurisdiction. Orders seized or detained due to local legal restrictions are not eligible for refund or replacement. Please verify your local regulations before ordering.
How to Report an Issue
If you experience a problem with your order, follow these steps for the fastest possible resolution. Every case is handled personally by our support team.
Check Your Order Immediately Upon Delivery
Inspect the package and products as soon as they arrive. The 48-hour reporting window begins at the time of delivery, as recorded by the carrier's tracking system.
Document the Issue with Photos
Take clear photographs showing the damage, incorrect item, or packaging condition. For damaged products, include photos of both the outer packaging and the affected items. This evidence helps us process your claim quickly.
Email Our Support Team
Send your report to [email protected] within 48 hours of delivery. Include your order number, a description of the issue, and attach the photos you've taken. Our team responds within 0–5 minutes.
Receive Your Resolution
Once we've reviewed your submission, we'll confirm the resolution: either a replacement shipment or a full refund. You choose which option works best for your research needs. Replacements are processed and shipped with the same priority as new orders.
48-Hour Deadline: Reports must be submitted within 48 hours of the recorded delivery time. This allows us to verify issues while evidence is fresh and ensures fair handling for all parties. Reports received after this window cannot be processed.
Refund Process & Timeline
When a refund is approved, we process it promptly through the same payment method used for the original order. Here's what to expect:
- Refund Confirmation: You'll receive an email confirmation once your refund has been approved and initiated by our team.
- Processing Time: Refunds are initiated within 24 hours of approval. The time it takes for funds to appear in your account depends on your payment method and financial institution — typically 1–5 business days for most methods.
- Cryptocurrency Refunds: Crypto payments are refunded to the wallet address provided during the original transaction. Please ensure you retain access to this wallet.
- Full Refund: Approved refunds cover the full product cost and any shipping fees paid. There are no restocking fees or hidden deductions.
- Partial Orders: If only part of your order is affected, we can issue a partial refund for the impacted items while the rest of your order remains unaffected.
Our Promise: We never drag out the refund process. Once approved, refunds are initiated immediately. If you experience any delay in receiving your funds, contact us and we'll investigate right away.
Replacement Shipments
If you opt for a replacement instead of a refund, here's how the process works:
- Same Priority: Replacement orders are processed with the same priority as new orders — typically within 24 hours of approval on business days.
- No Additional Cost: Replacement shipments are completely free. You will not be charged for the replacement product, shipping, or any other fees.
- New Tracking: You'll receive a new tracking number for your replacement shipment, just as you would with a new order.
- Same Shipping Method: Replacements are shipped using the same method as your original order (Standard or Express), unless you request an upgrade.
- Batch Consistency: We make every effort to send a replacement from the same batch as your original order. If that batch is no longer available, you'll receive the current verified batch with updated lab results.
Non-Delivery & Lost Orders
If your tracking shows no movement or your order is significantly past the estimated delivery window, here's what happens:
- Initial Check: We recommend checking your tracking link first. Sometimes packages are held at local facilities or show as "out for delivery" for an extended period.
- Contact Us: If tracking shows no updates for 5+ business days beyond the estimated delivery date, reach out to us at [email protected].
- Carrier Investigation: We may initiate a trace with the carrier to locate your package. This process typically takes 2–3 business days.
- Resolution: If the carrier confirms the package is lost, or if the investigation doesn't resolve the issue within a reasonable timeframe, we'll offer you a free re-shipment or a 100% refund — your choice.
Address Accuracy Reminder: Orders shipped to incorrectly provided addresses are not eligible for replacement or refund. Please double-check your shipping details at checkout. If you notice an error immediately after ordering, contact us right away — we'll do our best to correct it before dispatch.
Need to report an issue?
Our support team responds within 0–5 minutes. Every case is handled personally and fairly — you'll never deal with an automated system.
[email protected]Also see: Shipping Policy • FAQ • Terms & Conditions