Contact Us
Our dedicated support team is here to help with any questions about products, orders, shipping, or your account. We pride ourselves on fast, personal responses — no automated runarounds, ever.
How to Contact Us
Choose the method that works best for you. We're available and responsive — real humans, real answers.
Email Support
Our primary support channel. Reach out anytime — we monitor this inbox around the clock.
Order Inquiries
For faster assistance with existing orders, please include your order number in the subject line of your email.
Track Your Order
Already have a tracking number? Use our order tracking page to monitor your shipment in real time.
Before You Reach Out
Including the right information in your first message helps us resolve your inquiry faster — often within a single reply.
For Order-Related Questions
- Your order number (found in confirmation email)
- The email address used at checkout
- A brief description of your issue or question
- For damaged items: attach a clear photo
For General Inquiries
- Your name and research affiliation (if applicable)
- The product or category you're asking about
- Your shipping country (US or EU)
- Any specific details that help us answer faster
Where We Operate
We ship domestically within both the United States and Europe using trusted carriers with proven customs-free delivery.
United States
Ships domestically from within the US
Delivery: 1–3 business days
Trusted carriers · No customs
No signature required
Europe
Dispatched from our Netherlands hub
Delivery: 2–4 business days
Trusted carriers · No customs
No signature required
Send us a message anytime
No ticket systems. No chatbots. Just direct access to our support team with industry-leading response times.
[email protected]Typical response time: 0–5 minutes • Available for researchers across the US and Europe